My Incompetent/High Maintenance Eyeballs: Take 4, Part 3

If you’re just joining me in this long, stupid saga of tedium and whining, you might go back the riveting beginning and read the whole epic from start to finish. Just follow this handy guide:

Take 1
Take 2
Take 3
Take 4, Part 1
Take 4, Part 2

All caught up? Okay, good.

I believe I left off on 5 February, 2018, while bringing back my glasses for the first time. I never did have any idea what their paperwork looked like, other than what I glimpsed when they unwrapped my glasses (it was collecting a good-sized stack by the end); I’d only received a printout of the unmarked receipt and one of the Rx. One thing I should have done when I brought the glasses back was to have the lens Rx read and checked against the Rx I’d been given. Mistake #4. (I did, however, make an appointment to see the doctor again in two days [Wednesday, 7 February] to check the Rx.)

The next few visits to the shop are kind of blurry (lol get it?). I’m pretty sure that when I talked to Ms. C on the 5th of February, she said the glasses should be ready in a day or two. I’m mostly sure I went in the next day (a Tuesday, 6 February, just before my choir rehearsal), and met Mr. G. We’re going to go with that narrative, because I know I didn’t go anywhere on Wednesday. But I’m starting to get ahead of myself…

6 February 2018:

I stopped in around 5pm, I think, and only Mr. G was there. I hadn’t met him yet, but I think I knew who he was from another friend who’d had a good experience there before. I asked him if the new glasses were ready, since the girl from the day before said they would be available in a day or two. He said no, it would take longer and they would text me. I honestly can’t remember if I had more of a conversation with him, but that wasn’t an unpleasant experience at that time. A little embarrassing, maybe, but not really my fault since I was given faulty information.

I was supposed to go in to see the doctor again the next day, but woke up feeling really sick, so I rescheduled for the following Monday (12 February).

12 February 2018:

This is where my memory completely fails me. Utterly.

I cannot remember what happened when I went in. I remember driving there, I remember other events of that day, but I do not remember if I ended up seeing the doctor. However, the side-bar prescription on the exam sheet might have been the result of that visit (I do know that it did not improve my next set of glasses, which wouldn’t be in for another week or more).

I’ve checked just about every lasting piece of social media and private media I can to try to piece together what happened that day. I know I left the boys with my parents and went to the mall, then took the long way around to go to the library and Super Supplements. But I have no recollection of the exam, or if it even happened. That irks me, because things started going downhill from that day, but information from that day would have been helpful in describing why. The new set of lenses was being delayed a bit because of some kind of malfunction with their machinery that they needed someone to come in and look at. I think. I remember someone mentioning something about that, and I think it could have been that day.

I wish I could remember. Stupid brain.

24 February 2018:

I met my sister-in-law at the mall for dinner and to hang out, but had intended to pick up my glasses before meeting her. However, the shop was completely swamped when I went in, and I would have to wait 45 minutes or more, so I just said I’d pick them up later. After dinner (over an hour later), my sis-in-law went with me to the shop. We waited probably 15 minutes for someone to be freed up to help me. In the meantime, we tried on glasses and talked. No big deal; when a place is busy, it’s busy, and you wait patiently for your turn.

When it was finally my turn, Mr. G helped fit the glasses. I do not remember what the lenses were made of in this pair, or if they’d only adjusted the Rx (from the wrong one they allegedly gave me in the first place). At first they seemed like they might be fine — or at least I would give them a try. Mr. G seemed kind and complimentary (I think he over-adjusted the earpiece, though, which got a little wonky and touched the back of my ear in a weird, annoying way), but we didn’t really converse beyond that.

My sister-in-law and I went to stroll around the mall some more, and the longer I wore the glasses that night, the deeper my sinking feeling became that I wasn’t going to adjust to these, either. I would give them a shot, because maybe the distortion was something I would eventually get used to, but here’s the thing: Every time — every. single. time. — I have gotten glasses that I knew were “right”, I adjusted to them within a day. My prescription doesn’t change so drastically between exams and is not so strong that I have a lot that I ought to be adjusting to. So when I constantly am having to blink or adjust my head to find focus, am looking down and feeling nauseated, or am feeling fatigued by early evening and experiencing pain in my right eye (again, not the one with the worst astigmatism, but it does have opinions when something is off or light is too bright), I know there is a problem.

I wore this version as long as I could, but I could not shake the distortion around the edges. I tried to tell myself that maybe I was just being overly sensitive, but eye pain and fatigue, and occasional nausea when looking down or from one thing to another, were not things I could ignore. I finally gave up and brought them back on Saturday, 3 March.

3 March 2018:

This was the day when my experience with Pro-Optix really began to slide downhill fast. I brought the glasses back in the evening. Mr. G was there, as well as Mr. J2 and Mr. J[1] — the guy who had helped me all those years ago with my materials issue, when no one could figure out the problems I was having. He had been so knowledgeable and helpful and patient. I’d so hoped the shop still had that kind of character, even if he wasn’t the face of it anymore.

I told them — after waiting for another customer to finish up — that the edges were still distorted, I was still feeling too much fatigue and nausea, and lights were too bright. I didn’t know what else to do, except change the materials. I was lectured at one point by Mr. G about blue-light blockers not being effective for anyone, because all they are supposed to help with is macular degeneration (or something) later in life, and we would need another 60 years to see any results from their use. Okay, fine, whatever. I’m still having problems with light being overwhelming in my glasses, and I’m in front of a computer often. I guess I can wear sunglasses. (I didn’t say all that, but I wanted to solve my lens issues before branching out into other problems. And by that point, I didn’t want to spend any more than I already had on add-ons to the next set of lenses, so I gave up on any form of tinting or solutions for light sensitivity.)

In front of Mr. J and J2, I said to Mr. G, “I will make another appointment to see the doctor, if I need to—”, only to be told by Mr. G that, “No, you don’t need to see the doctor again.” (Red Flag #2 — and Mistake #5: I should have documented everything at this point, and insisted that the doctor check the Rx against the lenses at least one more time — or taken the lenses somewhere to have them checked with someone else’s tools. Getting a second opinion would have been key at this juncture.)

I ended up sort of shooting myself in the foot by once again bringing up that perhaps my problems lay in the lens material, since all the times I’ve had trouble in the past adjusting to glasses, it was a materials issue (I was wrong, and I know that now, but in my defense they should have listed off the other things that could have been wrong, since they’re the professionals and understand proper lens correction techniques). I did tell them every time I went in that I wish I could accurately describe the problems I’m having — other than “distortion”, fatigue and nausea, or “starbursts” around headlights, to name a few — but I lack the terminology to identify the exact problem, or the experience to suggest other ways of fixing it. I was, however, lectured about the difference in polycarbonate and Trivex — Trivex is just an expensive, high-index form of polycarbonate, and there is no point in trying it if polycarb isn’t working for me. (And when I say “lectured”, I mean that it had that “we know what’s best for you” vibe, while sounding ever so slightly defensive, even though I understand he was probably trying to impart information on an uninformed customer. I tried to give him the benefit of the doubt, but I was chafing at the tone, and already disappointed that the first solution was not to double-check the Rx.)

So they all recommended that I try a material called “Standard Resin” (aka “plastic”). “It’s so much less expensive,” Mr. G assured me, “and the optics are second only to glass, which has the best optics of any material available on the market today.” (Silly me, I thought that meant I would get some money back from my ridiculously expensive polycarbonate lenses, but they skirted or altogether ignored all my questions about price difference. I was left to assume that regardless of how much less expensive plastic would be, I would not get any price breaks with them.) Mr. J also assured me that he has issues with materials, too, and Standard Resin is what he uses. And since I respect Mr. J’s opinion, I said that was fine; let’s try it. I mean, what do I have to lose at this point?

Isn’t that just the most cliché of loaded rhetorical questions? Especially at the end of a chapter? You’re welcome.

This post is already long enough and I have other things I need to do, so I’m leaving you with the cliffhanger cliché. Keep your eyes peeled for Take 4, Part 4 — out soon! 🙂


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